Privacy Policy

1. Introduction

9Bricks ("we", "our") is committed to protecting user privacy and data security. This privacy policy explains how we collect, use, store and protect your information when using 9Bricks services.

By using our services, you agree to the collection and use of data as described in this policy.

2. Information We Collect

2.1. Personal Information

When you register and use our services, we may collect:

• Full name
• Email address
• Phone number
• Company name
• Company address
• Login account information

2.2. Business Information

For business customers using 9Bricks solutions:

• Customer data (CRM)
• Internal communication history
• Inventory and product data
• Transaction and sales history
• Documents and shared files

2.3. Technical Information

• IP address
• Browser type and device
• Operating system
• Access and usage history
• Cookies and similar data

3. How We Use Information

We use collected information to:

• Provide services: Create and manage accounts, process requests
• Improve services: Analyze usage to enhance experience
• Customer support: Respond to inquiries and technical issues
• Communication: Send notifications, updates and service news
• Security: Detect and prevent fraudulent or illegal activities
• Payment: Process transactions and issue invoices (if applicable)

4. Information Sharing

We do not sell your data to third parties. Your information may be shared in the following cases:

• 9Bricks employees: People who need information to operate services
• Service partners: Third parties supporting cloud storage, payment processing
• Legal requirements: When requested by competent legal authorities
• Protect rights: To protect rights, assets or safety of 9Bricks and users
• Business transfer: In case of merger, acquisition or asset sale

5. Data Security

We apply advanced security measures:

• Encryption: All data transmission is encrypted with SSL/TLS
• Storage: Data is stored in secure data centers
• Access: Role-based access control
• Backup: Regular backup and recovery when needed
• Authentication: Two-factor authentication (2FA) for admin accounts

6. User Rights

You have the following rights regarding your data:

• Access: Request a copy of your personal data
• Correct: Update or fix inaccurate information
• Delete: Request account deletion and related data
• Withdraw: Withdraw consent for data processing
• Object: Object to processing of your data
• Restrict: Request limitation on data processing

To exercise these rights, please contact [email protected]

7. Cookies & Tracking

We use cookies and similar technologies to:

• Remember login and preferences
• Analyze traffic and usage trends
• Improve performance and user experience

You can manage cookies through browser settings. However, disabling cookies may affect service functionality.

8. Data Retention

We store your data during your service use and for 30 days after account termination. After that, data will be permanently deleted or anonymized, unless:

• Required by law
• Necessary to resolve disputes
• Necessary to protect 9Bricks legal rights

9. Children's Privacy

9Bricks services are not intended for children under 16. We do not intentionally collect information from children. If we discover children using the service, we will immediately delete that information.

10. Vietnamese Law Compliance

This privacy policy is designed to comply with:

• Cybersecurity Law 2018
• Decree 13/2023/NĐ-CP on personal data protection
• Information Technology Law
• OECD principles on data privacy

11. Policy Updates

We may update this privacy policy from time to time. Changes will be notified via email or posted on the website. Your continued use of the service after changes means you accept the new policy.